At Total Brakes, we strive to ensure customer satisfaction with every purchase. Below is our return policy outlining the process for returning products purchased through our online retail store:

1. **Eligibility for Returns:**
- We accept returns for eligible products within 30 days from the date of purchase.
- To be eligible for a return, the product must be unused, undamaged, and in its original packaging.

2. **Return Process:**
- To initiate a return, please contact our customer support team to request a Return Merchandise Authorization (RMA) number.
- You can contact our customer support team via email or phone to obtain an RMA number and receive further instructions on the return process.

3. **Restocking Fee:**
- A 20% restocking fee will be applied to all eligible returns.
- The restocking fee will be deducted from the refund amount issued for the returned product.

4. **Shipping Charges:**
- The buyer is responsible for all shipping charges associated with the return, including sending the product back to us and any return shipping fees.
- Shipping charges are non-refundable.

5. **Return Condition:**
- Returned products must be in new, unused condition with all original packaging and tags intact.
- Any products that show signs of use, damage, or alteration may not be eligible for a refund.

6. **Refund Process:**
- Once we receive the returned product and verify its eligibility for a refund, we will process the refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.

7. **Exclusions:**
- Some products may be ineligible for returns due to hygiene reasons, manufacturer restrictions, or other limitations.
- Products that are customized, personalized, or made-to-order may not be eligible for returns.

8. **Damaged or Defective Products:**
- If you receive a damaged or defective product, please contact our customer support team immediately for assistance.
- We will work with you to resolve the issue and provide a replacement or refund as needed.

9. **Policy Updates:**
- We reserve the right to update or modify our return policy at any time without prior notice.
- Any changes to our return policy will be reflected on our website and communicated to customers as applicable.

Thank you for choosing Total Brakes. We value your business and are committed to providing you with exceptional products and services. If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact us.